Here are the basic requirements for running Proclaim on Windows or macOS. If you’re experiencing repeated crashes, view this troubleshooting article.
Beta versions of operating systems are officially unsupported, but if you run into issues it's always worth chatting or calling our support team to report them, as they may also impact supported operating systems.
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Windows
- Windows 10 (x64) or higher
- x86–64 bit Intel-based processor (or higher). ARM processors are not supported at this time.
- Pentium 1.4GHz (or AMD equivalent—1.3GHz or higher)
- 2GB RAM
- Windows Media Player
- Recommended: video card with 2GB dedicated memory.
Note: If you're experiencing Hardware Acceleration issues and your computer has an Intel 11th Gen CPU and the Intel Iris XE GPU, downloading updated graphics drivers from Intel may solve your problem.
Mac: macOS 10.14 or higher
Why no hardware requirements for Mac? Due to Apple’s control of the hardware for Macintosh computers, your hardware will generally be adequate to run Proclaim if your Mac supports the minimum required macOS version.
Recently Dropped Support
In July 2020, Proclaim dropped support for the following operating systems:
- Windows 7 SP 1
- Windows 8.1
- 32-bit versions of Windows 10
- OS X 10.11 “El Capitan”
- macOS 10.12 “Sierra”
- macOS 10.13 “High Sierra”
What does this mean for you?
You should check the computers you use for Proclaim, and ensure you are running an OS newer than the ones listed above. Microsoft has ended support for Windows 7 and lists steps on how to upgrade to Windows 10 on their site. Most Macs newer than 2012 can get a free upgrade to macOS 10.14 “Mojave”.
What will happen if I cannot update?
Any installations of Proclaim running on the operating systems above will be considered unsupported. Unsupported means Proclaim will no longer receive updates. Additionally, presentations and settings created in an unsupported version may not sync to the latest versions of the software.
Proclaim Remote Requirements
The Proclaim Remote is supported on the following platforms:
- Android 7.1 and above
- iOS 9 and above
Supported Connection Methods
Proclaim will soon change the way it connects to the Proclaim Remote app. While the preferred connection method is still via a Local Wifi connection, this update will improve stability and speed of the connection, making it more reliable and easier to use for those who cannot connect over Local Wifi.
Mac
The new connection method is currently supported by Apple on all available versions of the Proclaim Remote app. There’s nothing you need to do or change in order to connect over the internet.
Android
Android 12 is required to install the app with the updated connection methods. If you are able to update your device to meet this requirement, please do so from Settings > System.
If you cannot update your device, you can still use the Remote with Proclaim, but you’ll need to use a Local Wifi connection to do so.
Note: Devices may occupy different subnets on your network. If you have followed the steps to set up your local wifi Remote app and still cannot connect to your presenting computer, please contact your network administrator.
