Why won't web page service items play certain videos?

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When Web Page Service items or video URLs (e.g., YouTube, Vimeo, etc.) do not play correctly, it's usually because you need to install or update Adobe Flash Player.

Two different versions of Adobe Flash Player are required. Follow the steps below to install them.

 

1. Navigate to Adobe's Flash Player website.  

You can find the versions of Flash Player you'll need here: https://get.adobe.com/flashplayer/otherversions/.

 

2. Select your operating system.

Once the webpage opens, select your operating system.

 

3. Download and install the PPAPI version.

You will need to install both versions available (PPAPI and NPAPI). Begin with PPAPI. 

Click Download now and follow the installation instructions. For both platforms (Windows and Mac), it will download an installer file to your computer. Follow the webpage instructions to install the software.

 

4. Download and install the NPAPI version.

Once you have finished installing the PPAPI version, repeat the process with the NPAPI version.

Once again, click Download now and follow the installation instructions.

 

5. Restart Proclaim.

Once both versions (NPAPI and PPAPI) of Adobe Flash Player are correctly installed, start Proclaim and your Web Page Service Items will correctly play streaming videos (Youtube, Vimeo, etc.).

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