How do I submit log files?

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If something goes wrong with Proclaim, our team may need to look at your logs to find the problem. Logs are very helpful in diagnosing many issues in Proclaim including crashes, bugs, and other anomalous behavior.

To submit logs:

  1. Open Proclaim. If you are unable to open Proclaim, go here for further information.
  2. Click Help > Save log files…. Proclaim’s logs will be saved to your Desktop.
  3. Send the zip folder containing your logs to support@faithlife.com.

Our team will take a look at your logs and follow up with an update or an explanation of the problem.

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