If you came to this page from Proclaim's song results view, your credentials may have expired and Proclaim failed to refresh the credentials.
To resolve this, go to your avatar in the upper-right, click on it, and then select Link Your Accounts...
In the subsequent menu, remove your linked SongSelect by CCLI account and re-enter your info.
Return to your song, and retry your search. If that fixed it, you are good to go! If not, continue reading for more troubleshooting steps.
If you continue to run into this, please submit log files from the Help Menu and let us know that you are having issues with your SongSelect account staying linked.
Occasionally, a SongSelect account will fail to link to Proclaim. You will receive an alert message.
Here are four common reasons why a failure may occur:
Cause #1: Computer's System Time
If your computer's system time is more than forty-five seconds off the SongSelect server's time, the link will not be established. You can often fix this by setting your computer time to automatically update.
Cause #2: Problems with SongSelect Account
Another cause could be an issue with your SongSelect account, which you can check by ensuring you can sign in to songselect.ccli.com using the same credentials. If you're unable to retrieve lyrics from SongSelect's website, you may want to contact their support department.
Cause #3: Recently Changed SongSelect Password
If you have changed your SongSelect password subsequent to linking your accounts, you will need to unlink your accounts and re-enter your SongSelect credentials in Proclaim.
Cause #4: Problems with Proclaim
If you are able to access your songs on songselect.ccli.com and your computer's time is set to automatically update, your Proclaim account may be experiencing unknown problems. Please post your log file to the forums and one of our support technicians will investigate further.
To submit logs:
- Open Proclaim. If you are unable to open Proclaim, go here for further information.
- Click Help > Save log files. Proclaim’s logs will be saved to your Desktop.
- Post your log file to the forums.
Our team will take a look at your logs and follow up with an update or an explanation of the problem.
