You may be asked by a Proclaim support team member to obtain your Windows Event Viewer logs. These logs are separate from Proclaim log files, and are helpful in diagnosing problems which are not detailed in Proclaim logs.

To get started, press the Start key to open the Start menu. Type "eventvwr" and press Enter to open Windows Event Viewer.

In the lefthand pane, select Windows Logs and Application from the list. Search for any instances of Proclaim by clicking the binoculars icon on the right, or by pressing Ctrl + F.

Select all instances of Proclaim (there may be more than one), right click and select Save Selected Events...

To learn how to post your Windows Event Viewer logs, click here.