In the event a cardholder issues a chargeback with their credit card company, a $20 fee per chargeback will be assessed in addition to the amount of the chargeback. To avoid these potential fees, we recommend that you:
- Make sure the name listed on your donors’ bank statements is a name they will easily recognize
- Include a contact phone number on your website for donor inquiries
- Process requests for refunds in a timely manner
We will attempt to contact the contact person for your Faithlife Giving account whenever we receive a chargeback notification. If the chargeback is linked to a recurring gift, you should contact the giver to adjust their recurring gift for future transactions.