You can issue a refund once a gift has settled. The time a gift takes to settle is based on the type of transaction. Learn more about when you can issue a refund.
To issue a refund for a gift:
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Navigate to your Faithlife.com church’s group.
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Click your Finance Team in the Teams menu.
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Click Gifts in the Admin menu.
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Find the gift in the list of gifts or use the Find gifts search to locate the gift.
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Click the gift to view the Gift Details page.
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In the upper right of the Gift Details, click the more icon
and select Issue refund.
Once you have issued a refund it can take 48-72 hours to be appear in the giver’s account.
