Communicate with your congregation

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As an admin of your Faithlife Group, you can quickly disseminate important information to the group through the Communications tab.

 

 

From here you can draft new messages to be sent by email or text to the whole group, to subsets of the group, or to just a few individuals. When you open the Communications tab, you’ll see a list of the messages that have been drafted or sent. Click an existing draft to edit it, or click New to draft a new message.

 

You can find specific messages using the search field at the top, and you can filter your messages to display All, Draft, Sending, Sent, Error, and Archived. You can also sort your communications by each of the information columns.

 

 

The options icon [icon] allows you to manage individual messages by either cloning or archiving them.

 

Sending Communications

When you open an existing draft or click New to draft a new communication, you’ll see a series of fields to populate.

 

The first three fields are your use as an admin and will not be visible to those who receive the communication. These fields include space for a title that you and other Admins can use to easily find that specific piece of communication, campaign name, the option to send the communication by email or by SMS, and a field to select recipients.

 

 

When you click within the To field, a dialog will open allowing you to select individual recipients or groups of people. These groups are automatically created using the data populating each member’s person record. Here, you’ll find prefiltered groups for parents, women, members, and many more. The more data you have available in person records, the richer your prefiltered groups will be.

 

 

Send an email

Once you’ve filled in the information in the top section, you can move on to the middle section where you can draft your email communication.

 

You’ll notice that this section looks like your typical email editor, complete with a subject line, a field for your message, and a checkbox to send the message as plain text only.

 

 

The message field features rich text editing controls, the ability to insert links and images, and two insert template options that allow you to address each message to its individual recipient while still sending a bulk message to a large group.

 

 

When you’ve finished drafting your message, click Send test and enter your email address to preview how your message will appear. If you’re happy with how it looks, scroll back up to the top and click Send.

 

Send as a text message

At the bottom, you can draft an SMS communication. This option requires a free Faithlife phone number. If you don’t already have a number, when you toggle the SMS option to Yes, you’ll be directed to another page where you can quickly and easily select a phone number for your group.

 

SMS messages don’t feature the rich text options you’ll find in the email editor, but you will find the same template options to insert the recipient’s name.

 

 

When you’ve finished drafting your message, click Send test and enter your mobile number to preview how the message will appear. If you’re happy with how it looks, scroll back up to the top and click Send.

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