How Does Faithlife Giving Handle ACH Returns or NSF?

In the event an eCheck/ACH transaction is returned for non-sufficient funds (NSF), consumer did not authorize, or any other reason, a $2.50 fee will be charged in addition to the amount of the return.

We will attempt to contact the contact person for your Faithlife Giving account whenever we receive an eCheck/ACH return. If the return is linked to a recurring gift, you should contact the giver to adjust their recurring gift for future transactions.

How Does Faithlife Giving Handle Credit Card Chargebacks?

In the event a cardholder issues a chargeback with their credit card company, a $20 fee per chargeback will be assessed in addition to the amount of the chargeback. To avoid these potential fees, we recommend that you:

• Make sure the name listed on your donors’ bank statements is a name they will easily recognize
• Include a contact phone number on your website for donor inquiries
• Process requests for refunds in a timely manner 

We will attempt to contact the contact person for your Faithlife Giving account whenever we receive a chargeback notification. If the chargeback is linked to a recurring gift, you should contact the giver to adjust their recurring gift for future transactions.